Last updated: 22 Desember 2025
Refunds are processed based on agreements between merchants and customers. NEO PAYMENT GATEWAY facilitates the technical refund process as requested by merchants.
Customers contact merchants for refund requests. Merchants process refunds through the dashboard. Funds will be returned within 3-7 business days.
Transaction fees that have been deducted cannot be refunded. Merchants bear refund costs according to applicable terms.
Pending transactions can be cancelled before payment is made. After successful payment, cancellation must go through the refund process.
If a dispute occurs, customers and merchants must resolve it first. NEO PAYMENT GATEWAY can assist with mediation if needed.
If merchant fraud is proven, the account will be permanently blocked and funds will be held for legal proceedings.